Content Designer

Lightspeed: Content Designer II Position

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Hi there! Thanks for stopping by 👋. Are you looking for a role where you can create different types of content with real business impact? Do you thrive in environments where you can raise the bar for quality, collaborate across departments, and learn from your colleagues? Do you have experience in SaaS content creation and user-facing documentation?

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Role Overview

As a Content Designer II at Lightspeed, you’ll work across departments with Product Designers, Product Managers, and other Content Designers to improve our documentation and enhance the overall product experience for our users. As an individual contributor on a small team, you should ideally have a background in content creation alongside experience working in a product environment. This is a unique opportunity to work in a company who is the leader in its market and continues to invest in expanding its advantage. In addition, you'll work in an exciting, fast-paced environment with experienced industry leaders.

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Responsibilities

• Work directly with Designers and Product Managers to create clear and consistent product content for new and existing features in our platform.
• Continuously develop, edit, and review strategic content for our customer Knowledge Base that includes, help articles, FAQs, and reference materials.
• Create in-product workflows that will assist in onboarding and feature adoption.
• Conduct content audits to identify gaps in existing Knowledge Base content.
• Work in an Agile environment in sprints across multiple teams.
• Identify user needs using data and feedback across multiple teams/stakeholders (Customer Success, Support, Retail) and prioritize content as necessary.
• Help standardize terminology across content types (in-app, help articles, marketing materials).
• Work hands-on with features to test functionality, provide usability feedback, and improve the user experience.
• Partner with Design, Engineering, and Product Management to become familiar with new features and how they enhance our customer’s experience.

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Requirements

• 3+ years experience in Content Design or Technical Writing.
• Ecommerce and/or B2B SaaS platform experience.
• Degree/Qualifications in English, Technical Communications, or a related field.
• Experience designing and delivering customer-facing and technical documentation.
• Experience of creating and maintaining editorial standards in a style guide.
• Experience using Content Management Systems (CMS) to write, format, manage, and publish high-quality content. (E.g. Zendesk, MadCap Flare, etc.).
• Experience working with Agile methodologies.
• Strong written and verbal communication skills and interpersonal skills.
• A proactive and open-minded attitude to resolving problems and delivering results.

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What's in it for you?

• Ability to do your job in a truly flexible environment.
• Genuine career opportunities in a company that’s creating new jobs everyday.
• Work in a team big enough for growth but lean enough to make a real impact.
• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback.
• Development of very high traffic products, used at the global scale.
• Opportunities to learn and expand your skill set.
• Become a valued part of the diverse and inclusive Lightspeed family.
• Enjoy a range of benefits that'll keep you happy & healthy.

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For more information and to apply, please visit our career page here. 

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About Lightspeed

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. Founded in 2005 in Montreal’s gay village, Lightspeed is a proud equal opportunity employer and is committed to creating an inclusive and barrier-free workplace. 

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Lightspeed Overview

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. 

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With teams across North America, Europe, and Asia Pacific, Lightspeed serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our [Applicant Privacy Statement](link goes here).

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Thank you for considering a career with Lightspeed. Your talent could make a difference.