Design Operations II
Job Opportunity: Design Operations II
Hi there! Thanks for stopping by 👋
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We’re looking for a Design Operations II to join our team in North America. Growth, at scale, is linked to building trust, partnership, and allyship. This role focuses on the processes, methods, tooling, and culture associated with high-performing design teams. You will work closely with the Design Operations Director to ensure efficiency and effectiveness. You will assist in executing strategies, implementing processes, and working closely with cross-functional teams to drive the success of design projects.
Responsibilities:
- Supports and coordinates existing systems and tools for the Design Team.
- Identifies problems (sprints, VQA) within the design process and suggests improvements.
- Owns the timeliness and productivity of design team.
- Advocates for best practices with design and product managers, moving, adding, and writing Jira tickets.
- Collaborates with design managers to manage the sprint ceremony calendar, guests, and agenda, including planning and refinement meetings and standups.
- Maintain and create a consistent and welcoming onboarding experience for new design team members by setting them up with their tools, access and understanding of team processes.
- Maintains playbooks and keeps documentation of how the design team works to help scale alignment and best practices. Must be able to post updates and measure engagement with our centralized Design Hub where information is available globally.
- Keeps a pulse on overall studio culture, how designers are feeling, what they need and surfaces unspoken feedback to design leads.
Requirements:
- At least 3 years of product industry experience in large matrix organizations in Program Management or Design.
- Foundations of interpersonal, presentation, and communication skills.
- Experience with Agile process across design, product, and engineering.
- Applied experience with cross-platform design methods & programs (ie: opportunity discovery, journey mapping) with a goal to up-level design at scale.
- Analytical mindset interpreting data and informing decisions through insights.
- Organized and self-motivated with the ability to work independently and make decisions in the absence of detailed instructions. Should demonstrate a commitment to quality and attention to detail.
- A culture-carrier with strong interpersonal and communication skills, and the ability to build trust and influence relationships.
- Expertise in agile processes, JIRA and delivery software (Figma) and collaboration software (Jira, Monday, Miro, Figjam) and understanding of systems software (Storybook).
Benefits:
- Ability to do your job in a truly flexible environment.
- Genuine career opportunities in a company that’s creating new jobs everyday.
- Work in a team big enough for growth but lean enough to make a real impact.
- Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback.
- Development of very high traffic products, used at the global scale.
- Opportunities to learn and expand your skill set.
- Become a valued part of the diverse and inclusive Lightspeed family.
- ... and enjoy a range of benefits that’ll keep you happy & healthy:
- Lightspeed RSU program (we are all owners).
- Unlimited paid time off policy.
- Flexible working policy.
- Health insurance.
- Health and wellness benefits.
- Possibility for transit fees to be covered.
- Paid leave assistance for new parents.
- Access to LinkedIn learning.
- Volunteer day.
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Interested?
For a glimpse into our world check out our career page here.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
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