Manager, Product Design (Hospitality) - all genders

Job Opportunity: Product Design Manager

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Hi there! Thanks for stopping by 👋

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Are you looking to take on a leadership role where you’ll guide a team of talented designers working on projects with real business impact? Do you thrive in environments where you can raise the bar for quality, drive collaboration, and mentor others to reach their full potential? If so, you might just be in the right place!

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About the Role

We’re looking for a Product Design Manager to join the Hospitality team. This team is at the heart of our business, strategically crafting workflows and building centralized products that seamlessly integrate with our diverse product offering. We help our merchants take the boring out of business by simplifying how they set up our products, manage their money, and get paid.

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Responsibilities

What you’ll be doing?:

• Problem Solving
• Understand business objectives to solve highly abstract problems and uncover unidentified ones.
• Connect and lead teams in executing solutions end-to-end.
• Apply strategic thinking not just in execution but to shape how teams approach new problems.
• Driving User-Centricity
• Make and communicate comprehensive design strategies based on quantitative and qualitative data and work in partnership with product managers to lead the problem definition.
• Facilitate journey mapping and introduce design thinking methods to influence cross-functional teams and advocate for the user.
• Embedding Systems Thinking
• Develop a masterful understanding of design system principles (and the current state of design within the industry) within your team.
• Lead a team in defining discovery existing system libraries as well as evolving components for user and industry relevancy.
• Create prototypes or support the team to do so.
• Coaching and Management
• Oversee the completion of projects, establish processes to improve efficiency, nurture key relationships within the company, and provide mentorship to your team.
• Supervise contributors on projects and manage the workload and backlog across the team.
• Energize and inspire the team. Ensure that each designer in your team has a plan to grow and meet their potential and support them in the challenges they face.
• Have a high-bar for quality and craft, and hold themselves accountable for shared outcomes.

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Requirements

What you need to bring?:

• 2+ years of industry experience in a people management role on a Design team, experience in matrix organizations a plus.
• A design-thinking education (Bachelor of Design, or Visual Arts, or Architecture, or Industrial Design, or Communication)
• An acute self-awareness and deep empathy - for both the customer and your team’s goals.
• A tenured, evolutionary perspective on technology, product, and design practices
• Applied experience with service design practices and a practice of constantly evolving your design process.
• An appetite (and the skill) for working across all digital and physical manifestations of what we design.
• A passion for mentoring executives, product managers, and engineers to deliver user-centered solutions.
• Excellent communication and data visualization skills. You can bring internal stakeholders on your design journey and support your decisions with focus and brevity.
• A deep curiosity and ability to consider product strategy and vision. You don’t just care about “how it looks,” or “what we should design,” but “why are we designing this at all?”
• Experience design sprint methodologies, tools, and processes and the JIRA platform
• Fluency with product, design, and prototyping tools such as Figma, Google Suite, Miro

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Benefits

What's in it for you?

• Lots of autonomy, flexible work culture, and the possibility of remote work.
• Development of very high-traffic products used at a global scale.
• Exposure to modern and proven technology.
• Opportunity to learn and expand your skill set.
• Tons of growth opportunities in technical or people management roles.
• Excellent benefits & perks, including equity for all Lightspeeders.
• Opportunity to join a fast-paced, high-growth company.
• Become a valued part of the diverse and inclusive Lightspeed culture.

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Application Process

Simply check out our career page for a glimpse into our world and more information about this exciting opportunity!

Company Details

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

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Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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Privacy Statement:

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

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Contact Information

For all inquiries, please contact Lightspeed directly. Thank you for considering this amazing opportunity with us.