Senior Product Designer

Posted on: 
December 8, 2024

Gorgias Empowers Ecommerce Brands

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

Features of Gorgias Platform

We offer the most integrations of any tool on Shopify (100+) and the ability to get set up fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

Join Our Team

Join our team for the opportunity to:

  • 👩🏼‍💻Work with smart, passionate people every day
  • 💪 Get extreme ownership over your work and results
  • 🧠 Be treated like the expert you are

About the Design Team at Gorgias

The Gorgias Design team currently consists of 10 talented individuals, with plans to expand to a team of 18 by the end of 2025. Our designers are based in various time zones, including Paris, New York, LA, and London. While each designer primarily focuses on their respective product team, closely collaborating with PMs and engineers, we also make sure to prioritize a strong connection within the Design team as a whole.

Automation Tribe Overview

You'll be joining the Conversational AI tribe as the dedicated Product Designer for the Quality Management squad. You'll work alongside a Senior Product Manager, Engineering Manager, and a talented engineering team to revolutionize how merchants evaluate and improve their AI Agent performance.

Responsibilities and Requirements

What You'll Do:

  • Design an intuitive quality management system
  • Create unified feedback experiences
  • Develop clear visualization and reporting interfaces
  • Build workflows to encourage consistent quality review habits
  • Collaborate with Product and Engineering

Who You Are:

  • +5 years of product design experience
  • Excellent skills in designing and prototyping using Figma
  • Experience in leading user research initiatives
  • Growth mindset and desire to continuously improve

Perks and Benefits

  • Competitive salary & equity
  • 5-week vacation plus 2 weeks RTT
  • Paid parental leave
  • Latest MacBook Pro or equivalent
  • Complimentary private health insurance

More Cool Things About Gorgias

  • Raised our Series C-2 for $29M in May 2024
  • 4.3 rating on Glassdoor & 4.7 Comparably culture score
  • Customer testimonials here
  • Other positions available here

Additional Information

At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law. We encourage applications from individuals from diverse backgrounds and underrepresented groups.

If you need accommodations during the application process, please contact us at accommodation@gorgias.com. Let’s grow together!

Apply now

More job openings