Senior Product Designer
Introduction
Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.
Features
We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.
Automation
We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.
Join Our Team
Join our team for the opportunity to:
- 👩🏼💻Work with smart, passionate people every day
- 💪 Get extreme ownership over your work and results
- 🧠 Be treated like the expert you are
Design Team at Gorgias
As designers, we love to solve problems and make users’ lives easier. At Gorgias you’ll work across two squads; Help Center and Revenue. You’ll be right at the forefront of helping out merchants by being in a squad that’s one of the first points of contact for our shoppers.
About the Design Team
The Gorgias Design team currently consists of 10 talented individuals, with plans to expand to a team of 18 by the end of 2025. Our designers are based in various time zones, including Paris, New York, LA, and London. While each designer primarily focuses on their respective product team, closely collaborating with PMs and engineers, we also make sure to prioritize a strong connection within the Design team as a whole.
Meetings and Collaboration
We have regular meetings such as Design Ops Weekly and Design Critiques, and we're continuously experimenting with new methods of asynchronous collaboration. This helps us to ensure consistency in our work and to foster mutual support and mentorship among all team members.
Billing and DevRel Squads
About Billing and DevRel squads
Billing Squad
This team oversees the in-product customer experience related to Gorgias subscriptions, payment processing, cancellations, and all aspects of the product’s billing functionality. This is a dynamic and challenging area, requiring a designer who is highly organized, adept at managing complex workflows, and comfortable addressing numerous edge cases. The scope offers a unique opportunity to make a tangible business impact by directly influencing revenue-related user experiences.
Developer Relations Squad
This team is responsible for maintaining Gorgias’ in-product app store, which features over 100 apps and integrations, including Shopify, Instagram, and WhatsApp. In addition, the squad builds new native applications and empowers third-party developers to create apps for the Gorgias platform.
Senior Product Designer Role
As Senior Product Designer, you will be involved in every stage of the product building lifecycle, from discovery and ideation to prototyping, validation, and impact measurement. Being a part of Gorgias means being part of a fast-paced and high-growth company. We value agility, concise execution, and precision.
Responsibilities
What You'll Do
Key Skills and Behaviors
- Design Vision and Strategy
- Research and Data Integration
- Design System Leadership
- Project Management and Communication
- Growth mindset
Your Skill Set
- 5+ years of product design experience
- Excellent skills in designing and prototyping using Figma
- Great stakeholder management and project management skills
- Experience in leading user research initiatives
- Experience working on projects with significant level of designs ownership
- Growth mindset
Qualifications and Experience
Who You Are
Requirements
- You have a track record of making significant and measurable impact on the products you have designed
- You value simplicity, purposeful design, and efficiency in your work
- You are comfortable working in a fast-paced environment
- You've had significant & quantifiable impacts on past products you've worked on
- You're close to customers and base your decisions on facts & data
- You proactively evaluate your own performance
Bonus
- Experience in designing for SaaS or ecommerce platforms
Company Benefits and Perks
Company Benefits and Perks
- 5-week vacation plus 2 weeks RTT
- Paid sick leave
- 6 weeks full remote/year
- Paid parental leave (16 weeks)
- 50% of public transportation reimbursed
- MacBook Pro
- Personal credit card to buy lunches
- Private health insurance
- €700 to set up your workstation at home
- €2000 of learning material and wellness support per year
More Cool Things
More cool things to know about Gorgias...
- Raised our Series C-2 for $29M in May 2024
- 4.3 rating on Glassdoor & 4.7 Comparably culture score
- What our customers are saying: Gorgias Reviews
- Other positions: Gorgias Jobs
Additional Information
Discover the Gorgias Platform
Learn about our Compensation Policy
Diversity, Equity, and Inclusion at Gorgias
Diversity and Inclusion
At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.
Application Accommodations
If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!
