Engagement Manager, Design Partnership
Job Opportunity: Engagement Manager, Design Partnership
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Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
We're looking for a talented, passionate individual to help grow our Design Partnership program. This person will lead first of a kind engagements with large Enterprises to deliver long-term value for the customer and product innovation for Atlassian. This role involves collaboration with individuals across our customers’ and own organization, identifying new ways to use Atlassian products to drive value and delivering prioritized initiatives and engagements. A successful candidate will build a deep understanding of Atlassian’s capabilities, understand customer needs, be comfortable with cross-functional partnership, drive & influence transformational change with customers. In addition to customer engagements, we are looking for an individual passionate about building for scale, creating consistency and standard processes around our Design Partnership Program.
Key Responsibilities:
- Lead design engagements from discovery to value realization, engaging along the way diverse stakeholders across Atlassian and customer organizations
- Identify, gather, and organize resources across internal teams (GTM, product, legal, trust, etc.) to deliver results for customers
- Individually own customer engagement, value proposition, program management, and engagement metrics
- Provide guidance and support to the team in developing reporting on engagements and success metrics
- Build deep understanding of customers’ business, challenges, and needs
- Identify ways to make customer success repeatable and measurable; create and track joint KPIs, metrics, and reports
- Advocate within Atlassian for customer value-driving evolutions to our product and distribution strategy
Qualifications:
- 10+ years experience in consulting, product management, professional services, partner management, and/or business development
- Outstanding program management and communication skills
- Ability to work across internal groups and manage projects with strategic recommendations for senior leaders
- Experience working cross-functionally with internal and external teams
- Track record of organizational change management
- Tech company experience ideally at fast-growing startups
- Ability to quickly learn complex technologies and prior Enterprise SaaS experience
Compensation:
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range. Base pay ranges for this role in different zones in the United States are as follows:
- Zone A: $134,600 - $179,500
- Zone B: $121,200 - $161,600
- Zone C: $111,800 - $149,000
This role may also be eligible for benefits, bonuses, commissions, and equity. Visit Atlassian Pay Zones for more information.
Perks & Benefits:
Atlassian offers a variety of perks and benefits to support you, your family, and help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and more. Visit Atlassian Perks and Benefits to learn more.
About Atlassian:
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. We believe in the unique contributions of all Atlassians and never discriminate based on factors like race, religion, or gender identity. To provide you the best experience, accommodations or adjustments are available at any stage of the recruitment process.
To learn more about our culture and hiring process, visit Atlassian - Culture and Hiring. Apply for this job today.
