Group Product Design Manager, Automate
Gorgias: Empowering Ecommerce Brands with AI Customer Experience
Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.
Why Choose Gorgias?
We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.
About the Design Team at Gorgias
At Gorgias, our Design team collaborates closely with Product, Engineering, and GTM teams. We all work together to create a cohesive and holistic product experience. Our roadmap is always a result of strong cross-functional collaboration and is driven by user needs and business impact. As Head of Design for Automate, you will be responsible for helping guide your team at every stage of the product-building lifecycle balancing long-term considerations while ensuring we are continuously shipping, iterating, and evolving the design platform.
The Automation Tribe
The Automate tribe is dedicated to the Gorgias AI Agent and Automate products. As the Product Design Lead, you'll play a pivotal role in the Tribe's leadership team, shaping product strategy and amplifying design impact. Your mission will be to work with your team to pave the way to a world where +60% of all customer support interactions are automated.
What You’ll Do
As a Design Manager at Gorgias, you will:
Lead and Develop the Design Team
- Manage and support Product Designers across various projects, fostering their professional growth and ensuring their work aligns with company goals and forms a cohesive consistent experience.
Build Strategic Influence through Design
- Understand and communicate Gorgias’ company and product strategies within your tribe. Contribute to product strategy and vision, ensuring alignment with customer needs and competitive insights.
Improve Execution & Quality
- Support your team in delivering high-impact design work that drives value for the business. Build and encourage a customer-focused culture, guiding the team to engage with customers and ensure our work solves their problems.
Run Team Operations
- Adapt strategies and manage resources to ensure the team can deliver against key initiatives. Champion process improvements to suit Gorgias’ growth stage and operational needs.
Drive Collaboration and Alignment
- Partner with Group Product Managers, Engineering Managers, and other leaders across the company to ensure strategic alignment and effective delivery of design projects.
Build a Great Design Team
- Support the growth of the Gorgias design team by both partnering with the internal design org to evolve the product design team people, processes and culture.
Your Skill Set
Experience leading high-performing design teams, driving both user and commercial impact. Strong communication skills with the ability to influence stakeholders and excite the company about the design vision. Embraces a “make it happen” mindset, confident in managing ambiguity, and passionate about driving change and improvement in not just the product but how we work as a team. Data-driven, holistic thinker with a growth mindset.
Perks and Benefits
- 5-week vacation plus 2 weeks RTT
- Paid sick leave
- Paid parental leave (16 weeks)
- MacBook Pro
- Personal credit card to buy lunches
- Private health insurance
- €700 to set up your workstation at home
- €2000 of learning material per year
- Online company-wide summit every quarter
- Yearly offsite team retreats
More About Gorgias
- Raised our Series C-2 for $29M in May 2024
- 4.3 rating on Glassdoor
- 4.7 Comparably culture score
- Customer Reviews
- Explore Job Positions
Discover the Gorgias Platform. Learn about our Compensation Policy.
Gorgias ensures equal employment opportunity without discrimination or harassment based on various factors. For accommodations, contact accommodation@gorgias.com.
