Lead Design Researcher
Xero: Changing the World for Small Businesses
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
Making Running a Business Beautiful
At Xero, we’re here to make running a business beautiful. By making small businesses more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small businesses, we’ll be building a stronger economy that can change the world.
Impacting Small Businesses through Design Research
As a Senior Design Researcher at Xero, you will play a crucial role in driving impactful change. You will be responsible for leading large, complex research projects across various quantitative and qualitative methods. Your ability to synthesize complex data into impactful narratives and recommendations will drive actionable insights for product teams and executive leadership.
What You'll Do:
Research Study Planning
- Run logistics from recruitment to organizing note takers and observers.
Data Analysis
- Analyze quantitative data to measure and quantify the user experience.
Facilitate Sessions
- Conduct professional sessions to maximize unbiased observations.
Different Research Methods
- Run a variety of research studies using different methods.
User Experience Measurement
- Devise methods to measure the user experience within our products.
Quantitative Research Design
- Design and implement investigative quantitative studies to inform decisions.
Data Synthesis and Reporting
- Translate data into significant findings and insights for the team.
Collaborate with Teams
- Collaborate with designers and product teams to challenge assumptions.
Working with Cross-Functional Teams:
Collaborating for Customer Understanding
- Partner with Design and Product leaders to identify research studies that support customer understanding.
Leading Facilitation
- Lead workshops to bring teams together around key decisions.
Improving UX Capability
- Work with individuals and teams to improve understanding of research.
Providing Mentorship
- Mentor researchers in utilizing mixed-method approaches.
Why Xero?
Xero offers generous benefits including paid leave, health insurance, life insurance, paid parental leave, an Employee Share Plan, flexible working, and more. We value diversity, inclusion, and a #challenge mindset. We encourage everyone to apply, even if their experience doesn't align perfectly. Xero is committed to creating an inclusive workplace where everyone feels supported to do their best work.
