Senior Manager, Client Consulting - Human Centered Design

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers, and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operations, and macroeconomics, VCA drives high impact and tangible financial results.

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VCA Digital Practice

At VCA Digital Practice, we drive digital enhancements and transformations for our clients to thrive and compete in a digital world. We help our clients with various capabilities that accelerate digital channel sales, enhance payments, and create superior digital experiences.

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What a HCD Design Senior Manager does at Visa Consulting and Analytics

• You will drive co-creation of new solutions and digital journeys, by leveraging design principles and HCD approach
• Communicate visually through storyboards, wireframes, interactive prototypes and concepts.
• You will join engagement teams serving our clients and gain exposure to a spectrum of topics that are complex in scale and scope, intellectually demanding, and deadline driven.
• You will work in teams of typically 3 – 5 consultants/designers, taking charge of specific aspects of the project. You will do extensive  research, source data, lead cocreations  and contribute to identifying potential solutions for a specific client problem or challenge.
• Rapidly convert ideas into working prototypes, meshing-together solutions/capabilities that exist within Visa or externally.
• Conduct and/or support in-depth market testing using various qualitative and quantitative research methods
• Develop a nuanced understanding of emerging digital payment trends as well as Visa’s capabilities and be able to apply them to clients’ business problems to actively engage with clients and co-develop meaningful solutions to address their challenges.
• You will also present results to internal Visa stakeholders, client management and at-times implement recommendations in collaboration with client team members.
• Contribute to key Practice building initiatives – Capability / IP generation, training, mentorship, team initiatives.

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Projects you will be a part of:

At Digital Practice, you will learn how to design, build, scale, and transform digital businesses. You will learn about Digital Payment Products, Building New Digital Capabilities and Scaling user loyalty and revenues by leveraging cutting edge digital capabilities.

You will have opportunities to hone your functional expertise with Digital Practice and your core business skills. You will have opportunities to learn on the job and through formal training programs. We work on a wide variety of topics and this experience will offer a great platform to build your career.

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• 7+ years of experience in Product Design, with a portfolio that showcases a deep understanding of user-centered design principles.
• Strong fluency in digital design software including Adobe Creative Suite and Figma.
• Solid understanding of user-centered design principles, user experience design best practices, service design, user research, innovations, trends, and emerging technologies.
• Extensive experience in leading design projects from conception to completion.
• Experience and proven track record running client engagements, demonstrating excellence in presentation polish, and strong client orientation.
• Experience in creating user experience maps, service blueprints, wireframes, polished user interface design, rapid prototyping, and presentations.
• Analytical thinker, creatively confident, team oriented, collaborative, diplomatic with excellent presentation skills, including strong oral and writing capabilities.
• Deadline driven, organized and be able to multi-task.
• Strong verbal and written communication skills, able to develop well-structured communications and deliver presentations to audiences.
• Strong analytical skills, ability to have structured thinking and build strong arguments, comfort with ambiguous, ever-changing scenarios.
• Collaborative team player with ability to work with people from diverse backgrounds.
• Entrepreneurial, proactive, pragmatic, someone who ‘rolls up the sleeves’ and gets things done.

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What will also help:

• Prior experience in Management Consulting firms working on strategic engagements.
• Payments and Banking experience preferred.
• Strong academic achievements / high GPA from a top tier institution.

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Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.