Graphic Designer

About Us

RetainIQ is a MarTech startup expanding empowering leading DTC stores to find that connect with their shoppers, globally. We work with world-changing businesses to boost their voices and broaden their impact. Top e-commerce brands rely on our SaaS platform and services for email marketing to acquire, grow, and retain customers. RetainIQ’s solution is a full-stack Marketing Automation solution with immediate and long-term values throughout the customer lifecycle, driving market-proven results for e-commerce businesses.

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Graphic Designer

You will be working closely with our email marketing specialists to design campaigns, opt-in forms, templates, and other graphic materials for email. It will be your job to use a client's style guide or brand book to create compelling email templates and campaigns. You will be working on a ton of different projects for some of the fastest-growing E-commerce businesses across the world. You’ll have an opportunity to play with new design styles, try different visual approaches, and constantly think outside the box.

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You’ll be working and talking frequently with stakeholders in Client Success, Business Development, and Technical to help serve client needs and build future-state products and systems.

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Areas of responsibility include:

• Develop graphic materials for our client's email campaigns and flows
• Design email templates including icons and GIFs. Design visually compelling and on-brand emails from scratch, using best practices for layout, typography, imagery, and interactivity.
• Design email assets, slicing, resizing, and building templates directly in the Figma
• QA testing emails (dark mode, mobile, outlook, etc)
• Design banners and other graphics using copy provided by our team of email strategists

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Here’s a typical week for a Graphic Designer:

• 50% Design of email templates of ongoing clients
• 40% Design of ongoing client campaigns
• 10% Communication / Coordination / Meeting (via Asana, Slack and Email)

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Desired Profile

• Expert-level experience in Figma, or similar
• Understanding of dark mode and how to QA test and adjust email designs accordingly
• Detail-oriented with a great eye for design—you can follow brand guides, content outlines, copy documents, etc.
• Basic knowledge of HTML/CSS to pull clients’ colors and fonts from their web pages (no coding needed).
• A keen eye for detail, a strong understanding of design principles, and a commitment to creating high-quality visuals.
• Ability to prioritize your workload to accommodate clients that need a quick turn-around
• Open to feedback and critique—you should be curious and excited to improve
• Ability to work comfortably with brand guides and style guides without direct client interaction

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Nice to Have (but not required)

• Comfortable interfacing with clients in Zoom meetings, presenting designs, and taking live feedback during meetings
• Light retouching skills are helpful in Adobe Creative Suite
• Experience working as a Digital or Graphic designer at an agency or in-house for a direct-to-consumer e-commerce brand
• Experience working with web-based apps (Sketch, Figma, Google Fonts, Typekit)
• Knowledgeable and up-to-date on current email best practices
• Experience with creating social media graphics
• Experience with other ESPs (Email Service Providers)

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Compensation

Starting compensation for this position is ₹6 to ₹10 LPA or commensurate with experience, and expected value to the company.

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Why work with us?

• Cutting Edge Technology: We use the best tools available to make your process as smooth and as comfortable as possible. These include Asana, Slack, Loom, Miro, and Klaviyo. If you’re not familiar with a tool we rely on, don’t worry — we’ll make you an expert.
• Work as an intrapreneur: We are engineers at heart and love building scalable systems for people to coordinate, work, and build great things together.
• Top-notch investors: RetainIQ is well-capitalized from top-notch investors like Accel Partners. While you have all the advantages of working on challenging problems that come with working in a startup, you also don't have the risk of the company running out of money.
• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries, then this is the right place for you.
• Develop Your Skills: We encourage professional growth daily. We offer professional development reimbursements on courses, books, subscriptions, and more. RetainIQ makes it easy to continue your personal and professional growth.

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How to Apply

Application Form

Fill out the application on our site (don’t worry, it’s pretty painless) (up to 10 mins). Link: Application Form

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Application Form Review & Assignment

We’ll take a look at your submission and get in touch within 5 days and send an assignment if you pass the screening round. You’ll go through a brief assignment to demonstrate your design skills.

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Interview

We’ll take a look at your submission, If you proceed forward, the first interview will be arranged.

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Sync-up with leadership

If you clear the first round of interviews, you will sync up with the leadership. This will be an opportunity for you to understand the high-level perspective of our company and for us to understand if you’re a cultural fit for the company.

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Offer

If all goes well, we’ll offer you the job and begin onboarding!